Terms and conditions

Account Creation

To access the majority of features of our Services, you are required to create an account. You must provide accurate and complete information during the registration process and keep your account information updated.

Eligibility

You must be at least 16 years old to create an account and use our Services. By creating an account, you represent and warrant that you meet this age requirement.

Account Termination

We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to violation of these Terms or any applicable law.

Adding Items to Cart and Checkout

Buyers can browse our website and add items to their cart. Once ready to purchase, they can proceed to checkout.

During checkout, buyers must provide their billing address, shipping address, and payment method.

Billing address and payment information are securely handled by Stripe, our third-party payment processor.

Order Initial Status

After an order is created, it will be placed in a pending status awaiting drop-off.

We reserve the right to cancel any order for any reason. If we cancel an order, we will specify the reason and the buyer will receive a full refund.

Buyer-Initiated Order Cancellation

Buyers may request to cancel their order before it is dropped off. If a buyer requests cancellation, they will receive a full refund minus a payment processing fee.

Once the order has been dropped off to the carrier, the buyer cannot request cancellation.

Order Drop-off and Shipping

We will drop off the order to the carrier within 3 days of the order creation.

Once the order is dropped off, the buyer will receive a shipping number to track the order.

Delivery and Inspection

Upon delivery, the buyer will receive an email notification and should inspect the item.

If the item meets expectations, the buyer can rate the order. The order will automatically be marked as complete 3 days after the delivery date.

Damaged or Incorrect Items

If the item is damaged, missing parts, or not as described, the buyer can request a return within 3 days of the delivery date.

The buyer must provide proof of the issue, and our support team will review the return request. We reserve the right to accept or reject the return request.

Return Process

If the return is approved, we will provide a return shipping label via the support chat.

The buyer must ship the item back within 3 days of the return approval. If the item is not shipped within this timeframe without a valid reason, the return will be canceled, and the order will be completed automatically.

Once we receive and inspect the returned item, we will approve a refund for the full cost paid by the buyer for the particular returned item.

Partial Refunds

If the buyer is slightly dissatisfied with the item but does not wish to return it, we may agree on a partial refund through the support chat.

Liability and Inspection

We do not take liability for the item after it has been delivered. It is the buyer's responsibility to inspect the item upon delivery.

Payment Methods

We accept various payment methods, including credit cards, debit cards, and other payment options supported by Stripe.

All payments are processed securely through Stripe. We do not store your full payment information on our servers.

Billing Information

During checkout, buyers must provide accurate and complete billing information.

Billing information is securely handled by Stripe, and we do not have access to your full payment details.

Payment Authorization

By providing a payment method, you represent and warrant that you are authorized to use the payment method and that you authorize Stripe to charge the total amount of your order.

Payment Verification

All payments are subject to verification by Stripe. We reserve the right to decline or cancel any order if the payment cannot be verified or is deemed fraudulent.

Failed Payments

If your payment method is declined, your order will not be processed. You will need to provide an alternative payment method to complete your purchase.

Pricing and Taxes

All prices are listed in USD and are subject to change without notice. The total price at checkout includes applicable taxes and shipping fees.

Buyers are responsible for any applicable taxes or duties that may be imposed by their local jurisdiction.

Shipping Methods

We offer various shipping methods to accommodate your needs. Shipping options and costs will be presented at checkout.

Shipping Timeframes

Orders are typically processed and shipped within 3 days of order creation. Delivery times vary based on the shipping method selected and the destination.

Shipping Address

Buyers must provide accurate and complete shipping information. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses.

Shipping Confirmation

Once your order is shipped, you will receive a confirmation email. Tracking details can be found on order page on the Site.

International Shipping

We do not ship to all countries.

Out of mainland shipping

We do not ship to Hawaii, Alasaka or any other US territories out of mainland.

Return Eligibility

Returns are accepted if the item is damaged, missing parts, or not as described. Return requests must be made within 3 days of delivery.

Return Process

To request a return, contact our support team with proof of the issue. If the return is approved, we will provide a return shipping label.

The item must be shipped back within 3 days of return approval. If the item is not shipped within this timeframe without a valid reason, the return will be canceled, and the order will be completed automatically.

The item must be shipped back in the original packaging.

Refunds

Once we receive and inspect the returned item, we will approve a refund for the full cost paid by the buyer for the particular returned item.

Partial refunds may be offered if the buyer is slightly dissatisfied but does not wish to return the item. This will be agreed upon through the support chat.

Shipping Confirmation

Once your order is shipped, you will receive a confirmation email. Tracking details can be found on order page on the Site.

Non-Returnable Items

Certain items may not be eligible for return. These will be clearly indicated on the product page.

Return Shipping Costs

If the return is due to our error (e.g., wrong item, damaged item), we will cover the return shipping costs. Otherwise, the buyer may be responsible for return shipping costs.

Inspection of Returns

All returned items will be inspected upon receipt. We leave the right to approve or reject the return based on the condition of the item or missing packaging or not original packaging.

Open Box

Description: These items may have been slightly used, but usually, only the packaging is opened. They are thoroughly inspected to ensure they are in good working condition.

Condition: While the item itself is in good condition, the packaging may show signs of wear or previous opening.

Sealed

Description: These items are completely new but have been returned by previous customers. They remain sealed in their original packaging and have not been used.

Condition: Both the item and packaging are in new condition, but the item may have been previously sold and returned.

Brand New

Description: These items are brand new, never used, and come in their original, unopened packaging.

Warranty: Brand new items come with the full manufacturer's warranty and our standard return policy.

Condition: Both the item and packaging are in pristine, new condition.

Warranty

We offer warranty only on brand new items. Open box and sealed items do not come with a warranty. We do not guarantee the warranty of the manufacturer.

User Responsibilities

Users must comply with all applicable laws and regulations when using our services.

Prohibited Activities

Users may not use our services for any illegal or unauthorized purpose.

Users may not engage in any activity that disrupts or interferes with our services, including hacking, spamming, or distributing malicious software.

Users may not use our services to harass, abuse, or harm others.

Content Ownership and Licensing

All content provided by our services, including text, graphics, logos, images, and software, is the property of Plato Trade LLC or its licensors and is protected by intellectual property laws.

Users are granted a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes.

User-Generated Content

Users may submit reviews, comments, and other content to our services. By submitting content, users grant Plato Trade LLC a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, reproduce, and distribute the content.

Users are responsible for ensuring that their content does not violate any third-party rights or applicable laws.

Termination of Use

We reserve the right to suspend or terminate a user's access to our services at any time, for any reason, including but not limited to violation of these terms or any applicable law.

Upon termination, users must cease all use of our services and delete any copies of content obtained from our services.

Consent to Electronic Communications

By using our services, users consent to receive electronic communications from us, including emails, notifications, and other messages. These communications may include notices about their account, order updates, and promotional messages.

Disclaimers

Our services are provided "as is" and "as available" without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our services will be uninterrupted, error-free, or secure, or that any defects will be corrected.

Limitation of Liability

To the fullest extent permitted by law, Plato Trade LLC and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services.

Our total liability to you for any claims arising from your use of our services will not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim.

User Indemnification

Users agree to indemnify and hold harmless Bjorn Bambino LLC and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with their use of our services, violation of these terms, or infringement of any third-party rights.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the state of Pennsylvania, without regard to its conflict of laws principles.

Dispute Resolution

Any disputes arising out of or relating to these terms and conditions or your use of our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in California, and the decision of the arbitrator will be final and binding.

Users agree to waive their right to a jury trial and to participate in a class action lawsuit.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These terms constitute the entire agreement between you and Plato Trade LLC regarding your use of our services and supersede all prior agreements and understandings.

Assignment

You may not assign or transfer any of your rights or obligations under these terms without our prior written consent. We may assign or transfer our rights and obligations under these terms without restriction.

Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at support@bjornbambino.com.

How to Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: support@bjornbambino.com

Address: 195 Morrison drive, Pittsburgh, PA, 15216, United States

Entire Agreement

These terms constitute the entire agreement between you and Plato Trade LLC regarding your use of our services and supersede all prior agreements and understandings.

Assignment

You may not assign or transfer any of your rights or obligations under these terms without our prior written consent. We may assign or transfer our rights and obligations under these terms without restriction.

Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at support@bjornbambino.com.